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Available on Monday to Friday
Free on line help and support is available 24 hours and 365 days a year. Online help and support includes downloadable manuals, FAQ and Prolis Lab Information System Interactive Help.
You can also join our online community for the latest in updates, support, and automation.
Frequently asked Questions (FAQ) section of our site provides you the flexibility of searching the topic and locate your desired answer. For any of of your question or topic not covered by our FAQ page, please Contact us.
Prolis Laboratory System Help Manuals are in the HTML and PDF format and are available to you either view on line or download for later offline use. These manuals provide a detailed description of the functionality of various LIS System routines with screen snapshots and examples.
Telephone support is available only to registered Prolis Lab Information System users between the hours of Monday through Friday, 9:00 am to 6:00 pm.
The Support phone number is provided to you at the time of the registration. A free post installation telephone support is provided for a period of 3 months. Past 3 months period of free support, you have options of using either ‘Pay per Instance’ phone support or an yearly subscription phone support. Please contact us for the paid support pricing.